These terms apply to home-service businesses ("vendors") that become ELLI member vendors or advertise on ELLI, offered by Elliverse Inc. ("ELLI"). They apply together with the Terms of Use and the Rewards terms.
1. Plan assignment
ELLI assigns each vendor's membership plan based on the kind of work the business does, its team size, and its typical job size. Each vendor sees only its own plan and price before signing up. There is no free vendor plan; to stay on the platform as a member, a vendor keeps a paid, active membership.
2. Billing, renewal, and cancelling
- Member vendors pay monthly or annually, on our website through Stripe.
- Memberships renew automatically at the end of each billing period until you cancel. You can cancel online in your account at any time; cancellation takes effect at the end of the paid period. Payments are not refundable, including for partial billing periods, except where required by law.
- Any promotional offer, such as free months, applies only when ELLI confirms it to you in writing, and a payment method may be required to start it.
- Personal membership included. While your vendor membership is paid, your linked personal ELLI account has Premium or Platinum membership benefits, depending on your plan, at no extra cost. If your vendor membership ends, the included membership ends with it at the end of the paid period.
3. Your business and your work
- You are an independent business. You, not ELLI, perform the work, set your prices, and are responsible for your contracts with customers, the quality and safety of your work, and any permits, licenses, and insurance your work requires.
- ELLI checks licenses against public Texas Department of Licensing and Regulation records where a license applies, and uses Google Places to confirm business addresses. ELLI may remove a vendor whose required license is not active.
- You must not discriminate against customers, including in violation of fair housing and civil rights laws.
4. Member pricing commitment
Member vendors offer ELLI member pricing: at least 5% off for Premium members and at least 10% off for Platinum members, or a free extra the vendor chooses, such as a free first visit or inspection.
5. Claiming a listing
Businesses already listed in the ELLI directory may claim their listing. ELLI verifies claims using the contact details already on the listing, or by manual review.
6. Referrals, clients, and invitations
- While your vendor membership is paid, you earn referral revenue share at the rate of your included personal membership on qualifying platform revenue from people you refer directly, under the Rewards terms. Purchases in the ELLI Marketplace or on Amazon are not qualifying platform revenue. Nothing is earned during free months; any "what you would have earned" figure shown then is for information only and is not owed.
- Contacts you import into your ELLI client book are visible only to you. ELLI does not market to them on its own.
- You may invite clients, friends, and family. When you ask ELLI to email invitations, you confirm that you have a personal or business relationship with each person. ELLI limits how many invitations are sent each day, includes an unsubscribe link, and honors it. Text invitations are sent by you, from your own phone; ELLI does not send bulk text messages. You are responsible for following anti-spam and telemarketing laws for messages you send.
7. Advertising
- Three spots at the top of every category search, filled by the vendors advertising in that ZIP code: Premium (always first; one per ZIP), Featured (second spot; rotates through up to 5 advertisers, one per search viewed), and Priority (third spot; rotates through up to 10). Other vendors are listed below the top three in random rotation.
- Advertising is available only to vendors with a paid, active membership.
- Advertising is billed monthly only and renews automatically until you cancel online; cancellation takes effect at the end of the paid month. Ad prices depend on the vendor's plan and are shown after sign-in. Prices are introductory and will rise as demand grows; we will tell you before a price change applies to your next renewal.
- Payments for advertising are not refundable except where required by law.
8. Changes
We may update these terms. We will post the new version here with a new "last updated" date and give notice of significant changes before they apply to you.
9. Disputes
Disputes about these terms are handled under Section 17 of the Terms of Use, which includes an agreement to resolve disputes by binding individual arbitration, a class-action waiver, a 30-day opt-out, and Texas law.
10. Contact
Elliverse Inc. · 4514 Travis Street, Suite 200, Dallas, TX 75205 · info@elliverse.ai