Legal

Privacy Policy

Last updated October 22, 2026 · Effective October 22, 2026

Elliverse Inc., doing business as ELLI ("ELLI," "we," "us"), is a Delaware corporation based in Dallas, Texas. This Privacy Policy explains what information we collect when you use our website at elliverse.ai, the ELLI mobile apps, ELLI's AI assistant, and our related services (together, the "Services"), how we use and share it, and the choices and rights you have.

The short version: we do not sell your personal data. We do not use it for targeted advertising. ELLI keeps sensitive things you tell her only if you opt in, and you can see, delete, or turn off her memory at any time.

If you have questions, email info@elliverse.ai or write to Elliverse Inc., 4514 Travis Street, Suite 200, Dallas, TX 75205.

1. Information we collect

Information you give us

  • Contact details: name, email address, phone number, and mailing or property address.
  • Account and profile details: login details, preferences, the homes you save, search criteria, and what you add to My Home, such as rooms, appliances, projects, and documents.
  • Membership and business details: if you are a vendor, real estate agent, or brokerage, your business name, license or service details, service areas, and plan choices.
  • Messages: what you send us or send through the Services, including requests to vendors or agents, reviews, chats with friends, and conversations with ELLI's AI assistant (typed or by voice).
  • Things you tell ELLI about yourself and the people close to you, such as likes and dislikes, routines, family members, pets, and birthdays. See Section 3.
  • Purchases you tell us about, such as items you confirm you bought on Amazon.
  • Referral and invitation details: referral codes you use or share, who referred you, and contacts you choose to invite.

Payment information Payments and cash-outs are processed by Stripe. Your full card or bank details go directly to Stripe and are not stored by ELLI. We receive limited details such as the payment amount, date, status, and the last four digits of the card. To pay out cash earnings, Stripe may verify your identity and tax details.

Information collected automatically

  • Device and usage details: browser and device type, IP address, approximate location (city or region), pages and screens viewed, links clicked, and the times and dates of visits.
  • Location: if you allow location access in your device settings, we use your device's location for the location features you use. You can turn this off at any time in your device settings.
  • Cookies and similar technologies: see Section 7 and our Cookie notice.

Information from others

  • Property listing data from multiple listing services (MLS) and their licensed data providers.
  • Public license records, such as Texas Real Estate Commission (TREC) records for agents and Texas Department of Licensing and Regulation (TDLR) records for vendors, and business address details from Google Places.
  • People who refer or invite you, such as a member, agent, or vendor who shares your name and email to invite you.
  • Your agent, if you link an agent to your account (for example, when an agent hands a home's record to you at closing).
  • Service providers that help us run the Services, such as our hosting, payment, and email providers.

2. How we use information

We use information to:

  • Provide, run, and improve the Services, including home search, My Home, Concierge requests, the vendor directory, shopping, memberships, and add-ons.
  • Personalize ELLI, including recommendations and the order of search results, based on what you search for, save, like, and tell ELLI (see Section 4 on fair housing).
  • Connect you with the vendors, agents, or brokerages you choose to contact.
  • Run our referral program and Member Rewards, including tracking referrals, recorded savings, Elli Dollars, and cash earnings.
  • Process payments, memberships, renewals, and cash-outs.
  • Send service messages, such as receipts, renewal reminders, account notices, and replies to your requests.
  • Send news, updates, and marketing when you have agreed to receive them. You can opt out at any time (see Section 8).
  • Understand how the Services are used, so we can fix problems and make them better.
  • Keep the Services safe, prevent fraud, and meet our legal obligations.

3. ELLI's AI assistant and memory

  • ELLI is an AI. She is not a person and will say so if you ask.
  • How conversations are processed. What you say or type to ELLI, including voice, is sent to our AI service providers, such as OpenAI, to understand you and produce her responses. They process it on our behalf under contract and may not use it to market to you. We keep transcripts of your conversations with your account so ELLI can follow the thread and remember what matters to you.
  • Everyday memory. ELLI remembers everyday things you share, such as your preferences, your home, your projects, and the people and pets you mention, so she can be more helpful over time.
  • Sensitive information only with your consent. Some things you might tell ELLI are "sensitive data" under Texas law and other state laws, such as health information, religious beliefs, racial or ethnic origin, sexual orientation, and citizenship or immigration status. ELLI keeps sensitive information only if you turn on that option and give your consent. Without it, ELLI keeps only everyday memory and does not save sensitive details. You can withdraw your consent at any time.
  • How sensitive information is used. We use it only to make ELLI more helpful to you. It is never used for advertising or marketing, never shared with agents or vendors, and never sold.
  • Your controls. You can see what ELLI remembers, delete any item, or turn memory off. Turning memory off deletes the sensitive items ELLI kept. ELLI does not keep passwords, card numbers, Social Security numbers, or account numbers you mention; they are removed.

4. Fair housing and personalization

ELLI uses what she knows about you to personalize home search, but she does not use race, color, religion, national origin, sex, disability, or familial status to steer you toward or away from homes or neighborhoods. School-district ratings are shown only when you tell ELLI schools matter to you, and they come from objective public data from the Texas Education Agency, with the source shown.

5. How we share information

We do not sell your personal data, and we do not share it for targeted advertising (also called cross-context behavioral advertising). Ads you see in ELLI are based on the listing or search you are viewing, such as its ZIP code, not on tracking you across other companies' websites or apps.

We share information only:

  • With vendors, agents, or brokerages you ask us to connect you with, so they can respond to you.
  • With your agent, as you allow. If you choose an agent ("My agent"), you decide what that agent can see, and you can change those settings or remove the agent at any time.
  • With friends and family you share with, such as a household member or a group chat you join.
  • With service providers that work for us under contract and may use information only to provide services to us. These include hosting providers such as Cloudflare; payments and payouts (Stripe); email and text messaging providers (such as Brevo and Twilio); AI processing (such as OpenAI); maps and places (Google); website analytics (Google Analytics); and accounting (QuickBooks).
  • For referral and rewards tracking, limited to what is needed. For example, a member may see that someone they referred joined; they will not see that person's private details or purchases.
  • For legal reasons, to comply with law, respond to lawful requests, or protect the rights, safety, and property of ELLI, our users, or others.
  • In a business transfer, such as a merger, financing, or sale of assets, subject to this policy.
  • With your consent.

Text messages: mobile phone numbers and text-messaging consent are never shared or sold to third parties for their own marketing.

6. Agents, vendors, and the people they invite

  • Client lists are private to the pro. If an agent or vendor imports contacts into their ELLI client book, that list is visible only to that pro. ELLI does not use it to market to those people on its own.
  • Invitations. If a pro or member asks ELLI to email you an invitation, they must confirm they know you. Each invitation has an unsubscribe link, and we honor it. Text invitations are sent by the person inviting you from their own phone; ELLI does not send bulk texts.
  • If you join, what a pro can see about you is controlled by you, as described in Section 5.

7. Cookies, analytics, and Amazon

We use cookies and similar technologies to keep the website working and to measure traffic. Our Cookie notice has the details.

  • Google Analytics runs on the public pages of elliverse.ai to help us understand how visitors use the site, such as pages visited, time on site, approximate location, and how you arrived. It does not run on account, checkout, or sign-in pages. Google's use of this information is governed by Google's Privacy Policy. You can opt out with the Google Analytics Opt-out Browser Add-on (tools.google.com/dlpage/gaoptout). If your browser sends a Global Privacy Control signal, our website does not load Google Analytics.
  • Amazon. When you follow a link to Amazon, Amazon may use its own cookies to credit ELLI for qualifying purchases. Amazon does not tell ELLI who bought what. If you tell ELLI what you bought, we record it so ELLI can add it to My Home, for example to track an appliance's warranty.

You can also block or delete cookies in your browser settings. Some parts of the website may not work without them.

8. Your choices

  • Emails: use the "unsubscribe" link in any marketing email, or email info@elliverse.ai. We will still send account and transaction messages.
  • Text messages: reply STOP to stop receiving texts, or HELP for help. Message and data rates may apply. Message frequency varies.
  • ELLI's memory: see, delete, or turn off memory in your account (see Section 3).
  • Your agent: change what your agent sees, or remove your agent, at any time.
  • Account details: update most profile details in your account, or ask us to.
  • Push notifications and location: turn these off in your device settings.

9. Your privacy rights, including Texas residents

Under the Texas Data Privacy and Security Act and similar laws in other states, you have the right to:

  • confirm whether we process your personal data, and access it;
  • correct inaccurate personal data;
  • delete personal data you provided or that we obtained about you;
  • get a copy of your personal data in a portable, readily usable format;
  • opt out of the sale of personal data, targeted advertising, and profiling in furtherance of decisions that produce legal or similarly significant effects. ELLI does not sell personal data, does not use it for targeted advertising, and does not use it for that kind of profiling;
  • withdraw consent to our processing of sensitive data at any time (for example, by turning off ELLI's sensitive memory).

How to make a request. Email info@elliverse.ai with the subject "Privacy Request." We will verify your identity before acting, using information already linked to your account. You may use an authorized agent where the law allows. We will respond within 45 days, and if we need more time (up to another 45 days), we will tell you why. Requests are free, up to twice a year. We will not discriminate against you, such as by charging a different price, for exercising your rights.

Appeals. If we decline your request, you may appeal by replying to our decision within a reasonable time or by emailing info@elliverse.ai with the subject "Privacy Appeal." We will respond to your appeal in writing within 60 days and explain our decision. If we deny your appeal, you may contact the Texas Attorney General at texasattorneygeneral.gov, where you can file a consumer complaint.

California residents. In the past 12 months we have collected the categories of information described in Section 1: identifiers (such as name, email, and IP address), commercial information (such as memberships and purchases you tell us about), internet activity, approximate location, audio (voice conversations with ELLI), professional information (for agents and vendors), and the preferences ELLI learns from you, plus sensitive information only with your consent. We collect it from the sources and use it for the purposes described above, and we keep it as described in Section 10. We do not sell or share personal information, and we use sensitive personal information only to provide the Services you request. You have the rights to know, delete, correct, and limit, and to not be discriminated against, and can use them as described above.

10. How long we keep information

We keep information for as long as your account is active and as needed to provide the Services. ELLI's memories and conversation transcripts are kept until you delete them, turn memory off (for sensitive items), or close your account. When you close your account, we delete or de-identify your personal information within a reasonable time, except records we must keep for legal, tax, accounting, rewards and payout, fraud-prevention, and dispute-resolution purposes, which we keep only as long as needed for those purposes.

My Home records. A home's record in My Home belongs with the house. If you sell or transfer a home and choose to pass its record to the next owner, you choose what transfers. Personal documents, such as closing, insurance, tax, and receipt documents, do not transfer unless you choose to include them.

11. Data security

We use reasonable administrative, technical, and physical safeguards to protect your information. Examples include encryption, restricted access, private document storage with short-lived links, and connecting to outside accounts with read-only access wherever possible. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a security incident affects your personal information, we will notify you as required by law.

12. Children

The Services are for adults 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it. If you tell ELLI about your own children, such as their names or birthdays, that information is part of your account and is covered by your memory settings.

13. Where information is processed

ELLI is based in the United States, and your information is processed and stored primarily in the United States.

14. Our website: sign-in hand-off, checkout, and claims

  • Signing in from ELLI on your phone. When you tap a button such as Get more in ELLI, it opens elliverse.ai with a one-time link that expires within seconds. It identifies your account only by an internal ID. We use it once to sign you in and then discard it.
  • Session cookie. Signing in sets one essential cookie that keeps you signed in on the website for up to 12 hours (or 30 minutes of inactivity). It contains no payment details.
  • Stripe Checkout and billing portal. Purchases and billing changes happen on pages hosted by Stripe. Your card details go directly to Stripe; ELLI never sees or stores your full card number.
  • Claim your company. If you claim a business listing, we collect your name, role, business email, business phone, and confirmation that you're authorized, and we keep a one-way, daily-changing code derived from your IP address to prevent abuse. Verification codes are sent only to contact details already on the listing.
  • Analytics. Public pages of elliverse.ai use Google Analytics (see Section 7). Account, checkout, and sign-in pages do not load it, so your account details and sign-in links are never sent to Google.

15. Changes to this policy

We may update this policy from time to time. We will post the new version here with a new "last updated" date. If the changes are significant, we will give you notice in advance, such as by email or in ELLI. We will ask for your consent before using sensitive data in a materially different way.

16. Contact us

Elliverse Inc. (ELLI) 4514 Travis Street, Suite 200, Dallas, TX 75205 info@elliverse.ai