These terms describe ELLI Member Rewards and the ELLI referral program (together, "Rewards"), offered by Elliverse Inc. ("ELLI"). They apply together with the Terms of Use and the Membership terms.
Rewards come in two forms:
- Cash: your referral revenue share (Section 4). Cash is real money you can withdraw (Section 8).
- Elli Dollars: promotional credits with no cash value that can be used only for ELLI's own products (Section 7), including the referral and welcome Elli Dollars in Section 4A.
ELLI does not offer per-job or per-purchase cash rewards.
1. Member pricing
ELLI member vendors give Premium members at least 5% off and Platinum members at least 10% off, or a free extra such as a first inspection. The vendor provides this pricing, not ELLI. Savings are recorded when a job is completed through ELLI or when the member uploads the receipt.
2. The "ELLI pays for itself" guarantee
For Premium and Platinum members: if your recorded personal revenue (the cash referral revenue share you earned, Section 4) and your recorded savings (Section 1) in a membership year add up to less than the price you paid for your Premium or Platinum plan that year, ELLI credits the difference in Elli Dollars and applies it to your renewal.
- The guarantee covers the base membership price only. Add-ons such as extra homes, extra AI tokens, and extra voice minutes are not included. The most the credit can be is the base plan price you paid for that membership year.
- To qualify, you must use ELLI during that membership year: at least one completed booking with an ELLI vendor, made through ELLI. Purchases in the ELLI Marketplace or on Amazon do not count.
- The year must be fully paid (12 paid months, or one annual payment) with no refund. Only the amount you paid in money counts as the price paid, so a renewal covered by this credit does not earn another credit.
- The guarantee applies to memberships you buy. It does not apply to a personal membership included with an agent or vendor plan.
- If you cancel your membership, any credit not yet applied is forfeited.
3. Member Rewards Pool
ELLI sets aside part of the revenue from vendor memberships to fund rewards, paid in Elli Dollars, for booking through ELLI, leaving reviews, completing your Home Profile, and adding home documents. Rewards can never exceed the pool, so earn rates can change automatically. Current earn rates are shown in your account.
4. Referral revenue share
- Who earns, and how much. Premium members earn 5%, and Platinum members earn 10%, of the qualifying platform revenue generated by people they refer directly. Your rate is based on your plan when each payment is received. Free members do not earn cash; they receive the referral Elli Dollars in Section 4A.
- Only direct referrals are paid. You earn only on people you refer directly ("Tier 1"). ELLI may show you how your network grows beyond that, but nobody earns anything from the people their referrals refer.
- Earnings come only from real purchases. You earn only when ELLI actually receives payment for a qualifying product from someone you referred. Nobody earns for signing people up alone, nothing is earned on free months or free trials, and you never need to buy anything to refer someone.
- Qualifying platform revenue means the money ELLI actually receives, after refunds, chargebacks, and payment processing costs, from the people you refer directly for: their ELLI memberships, including extra homes added to a membership; agents' technology fees; and services they complete through ELLI with a member vendor, for which ELLI uses a fixed amount per completed job based on the vendor's plan.
- Referring a vendor. When you refer a vendor, instead of a percentage you receive a fixed amount for each paid month of their vendor membership, for up to 12 paid months, at the amount shown in your account for your plan. It ends if the vendor cancels.
- Referring an agent. When you refer an agent, you earn your rate on the agent's technology fee only, never on the agent's advertising.
- What doesn't qualify. Advertising is never qualifying platform revenue, and neither are purchases made in the ELLI Marketplace or on Amazon: they never earn referral money for anyone. Extra AI tokens, extra voice minutes, taxes, and anything paid directly to a vendor or agent do not qualify unless ELLI says so in writing.
- Agents and vendors. Agents and vendors earn at the rate of the personal membership included with their plan, and only for periods when their plan is paid. During any free months, ELLI may show what you would have earned. That figure is for information only and is not owed.
4A. Give and get: referral Elli Dollars, welcome reward and milestones
- A qualifying transaction is a person's first payment for an ELLI membership, or their first service completed through ELLI with a member vendor, once it has passed the 30-day refund window without a refund or chargeback. Purchases in the ELLI Marketplace or on Amazon do not count.
- Referral Elli Dollars. On every plan, including Free, you receive 10 Elli Dollars when the first person you refer directly completes a qualifying transaction, and 5 Elli Dollars for each person you refer directly after that. Premium and Platinum members receive these in addition to their cash revenue share (Section 4).
- Welcome reward. When you join ELLI, you receive 10 Elli Dollars once your own first qualifying transaction clears. Each person can receive the welcome reward only once, including if they close their account and join again.
- Milestones. A friend counts toward your milestones once they are someone you referred directly and have completed a qualifying transaction. Members receive a free month of Platinum at 5 friends, a free year of Platinum at 25 friends, and Lifetime Platinum at 100 friends. Agents and vendors receive a free month of their pro membership at 5 friends, a free year at 25 friends, and a lifetime pro membership at 100 friends. Each milestone is given once.
- Agents and vendors whose plan isn't paid. While an agent's or vendor's plan is not being paid, their referral Elli Dollars, milestone rewards and welcome reward wait for up to 90 days from the day each was earned. If the plan is paid again within that time, they are granted; after that, they lapse. If the plan stays unpaid for more than 3 months, it ends: rewards still waiting and the Elli Dollars balance are forfeited, cash already earned stays theirs, their friend count and level start over, and the people they referred stay linked to them. If they return and pay again, only friends whose first qualifying transaction clears after that point count.
5. Loyalty
In your second year you receive 5 bonus AI tokens a month and a member-since badge. In your third year your price is locked for as long as your membership stays active. The first 5,000 members who join before ELLI's public launch are Founding Members; Founding Members on Premium or Platinum keep their membership price for as long as their membership stays active.
6. Platinum extras
Priority vendor matching, ELLI Concierge (ELLI requests quotes and arranges scheduling with vendors for you; the vendor performs the work), an annual Home Health report, and early access to new features.
7. Elli Dollars
- What they are. Elli Dollars are promotional loyalty credits. They are not money, not a gift card, not a deposit, and not stored value. They have no cash value, can't be bought, and can't be withdrawn, cashed out, transferred, sold, or combined between accounts.
- What you can use them for. Elli Dollars can be used only for ELLI's own products, paid on our website: membership renewals and upgrades, and add-ons such as voice minutes, AI tokens, and extra homes. They cannot be used for Concierge jobs, vendor services, ELLI Marketplace or Amazon purchases, or advertising.
- Cancelling. If you cancel your Premium or Platinum membership, your Elli Dollars are forfeited when the cancellation takes effect, at the end of the period you've paid for. You can use them until then. Changing to a lower plan is not a cancellation, and a failed renewal payment is not a cancellation; neither affects your Elli Dollars.
- Closing your account. If your account is closed, any Elli Dollars are forfeited.
- Corrections. We may remove Elli Dollars that were issued by mistake or that came from fraud, abuse, refunds, or chargebacks.
8. Cash earnings and cashing out
- Holding period. Referral revenue share is held until the refund window for the underlying payment has passed (about 30 days). Then it moves to your cash balance. A refund or chargeback reduces or cancels the related earnings.
- It's yours. Your cash balance stays yours if you cancel, change plans, or move to Free.
- Cashing out. You can cash out once your cash balance is at least $50. You choose how fast, and the fee comes out of the amount you cash out:
- Standard: $3 plus 0.5% of the amount. It usually arrives in 1 to 3 business days.
- Instant: $3 plus 2% of the amount. It usually arrives within about 30 minutes, for eligible debit cards and bank accounts.
- We show you the fee and the exact amount you'll receive before you confirm.
- To receive cash, you complete a short identity and bank check with our payment partner, Stripe. You are responsible for any taxes on your earnings, and tax forms are issued where the law requires.
- Closing your account. If you close your account with a cash balance, contact us at info@elliverse.ai and we will pay out your balance as the law requires. If we can't reach you to pay out a balance, it is treated as unclaimed property under applicable state law.
9. Disclosure
If you promote ELLI and earn rewards for it, clearly disclose that you earn rewards, as the FTC requires. Don't make claims about ELLI or about how much people can earn that aren't true or that ELLI hasn't made.
10. Fraud and changes
- We may withhold or reverse Rewards that come from fraud, abuse, or mistakes, including fake accounts, self-referrals, and purchases that are later refunded. We may suspend Rewards for accounts under review.
- We may change or end Rewards, or these terms, by posting the new version here. We will give notice of significant changes. Changes won't take away cash already in your cash balance.
11. Disputes
Disputes about these terms are handled under Section 17 of the Terms of Use, which includes an agreement to resolve disputes by binding individual arbitration, a class-action waiver, a 30-day opt-out, and Texas law.
12. Contact
Elliverse Inc. · 4514 Travis Street, Suite 200, Dallas, TX 75205 · info@elliverse.ai