These terms cover ELLI Premium and Platinum memberships and membership add-ons bought from Elliverse Inc. ("ELLI") on elliverse.ai. They apply together with the Terms of Use and the Rewards terms.
1. Plans and prices
- Free: $0.
- Premium: $9 per month or $89 per year.
- Platinum: $29 per month or $289 per year.
Homes. Free includes 1 home in My Home. Premium includes 1 home, and you may add 1 more home for $5 per month. Platinum includes 3 homes, and you may add more homes for $5 per month each. Extra homes are billed with your membership and renew with it. If your plan changes and you have more homes than it includes, the extra homes become read-only: their records are kept and never deleted, and you choose which homes stay active.
Add-ons. You can buy extra voice minutes and AI tokens on our website. Add-ons are used as you use them, and their price and what you get are shown before you buy. The "ELLI pays for itself" guarantee covers the base plan price only, not extra homes or other add-ons (see the Rewards terms).
Prices are in U.S. dollars, are introductory, and may change. We will tell you before a price change applies to your next renewal, and you can cancel before it takes effect. Taxes may be added where required. Memberships are available in the U.S. only.
2. Where you buy
Memberships and add-ons are purchased on our website through Stripe's secure checkout, usually opened from ELLI on your phone with you already signed in. They are not sold through the App Store or Google Play, and there are no in-app purchases. You can pay with a card or, for eligible purchases, with Elli Dollars (see the Rewards terms).
3. Automatic renewal
Your membership renews automatically at the end of each billing period, each month or each year as you chose, at the price shown at checkout (or a new price we told you about in advance), until you cancel. By buying, you authorize ELLI and Stripe to charge your payment method at each renewal. You can cancel online at any time (Section 6). Before an annual membership renews, we will email you a reminder that includes the renewal date and price and how to cancel.
If a renewal payment fails, we will let you know and try again. If it still can't be processed, your membership may move to Free. A failed payment is not a cancellation, and it does not forfeit your Elli Dollars.
4. Pausing
You can pause a paid membership for 1, 2, or 3 months from your account. You are not charged while paused, and your membership resumes automatically, and billing restarts, at the end of the pause.
5. Changing plans
You can change your plan up or down from your account. Upgrades (Premium to Platinum, or monthly to annual) take effect right away, and we show you the price difference before you confirm. Downgrades (Platinum to Premium, annual to monthly, or a paid plan to Free) take effect at your next renewal; nothing is charged at the time of the change, and you keep your current plan until then. Changing to a lower plan is not a cancellation.
6. Cancelling
You can cancel at any time online in your account at elliverse.ai, or by emailing info@elliverse.ai. Cancellation takes effect at the end of the current billing period, and you keep your membership until then. When it takes effect, any Elli Dollars in your account are forfeited and the "ELLI pays for itself" credit no longer applies; cash referral earnings stay yours. See the Rewards terms.
7. Refunds
Payments for memberships and add-ons are not refundable, including for partial billing periods or unused add-ons, except where required by law. If something isn't right, email info@elliverse.ai and we will take a look. If a payment is refunded or charged back, any Rewards earned from it are reversed.
8. Founding Members and price locks
The first 5,000 members who join before ELLI's public launch are Founding Members. Founding Members on Premium or Platinum keep their membership price for as long as their membership stays active. In a member's third year, their price is locked for as long as their membership stays active.
9. Changes to these terms
We may update these terms. We will post the new version here with a new "last updated" date and give you notice of significant changes before they apply to you.
10. Disputes
Disputes about these terms are handled under Section 17 of the Terms of Use, which includes an agreement to resolve disputes by binding individual arbitration, a class-action waiver, a 30-day opt-out, and Texas law.
11. Contact
Elliverse Inc. · 4514 Travis Street, Suite 200, Dallas, TX 75205 · info@elliverse.ai